The demands of our customers must be fulfilled for them to spread a positive word of mouth. In the current scenario, positive word of mouth plays an important role in promoting brands and products.
We know customers expect a cost-effective and reliable after-sales support services. Maolin will provide related after sales services to our customers.
Sales representatives need to stay in touch with the customers even after the deal. Never ignore customer calls or e-mails.
Take feedback of the products and services from the customers. Feedback helps the organization to know the customers better and incorporate the necessary changes for better customer satisfaction.
If customers find products damaged or broken at arrival, please contact our sales representative. We will need our customers to provide a damaged report within 2 weeks after arrival. If it’s the packing unproperly done or products problems, we will assure our customers with credits or product supplements.
New product information related to customer's requests will be sent to our customers to upgrade their product collection.
We can provide shipping services to our customers if they don't have agent in China.
A list of acrylic products maintenance instructions will be provided to our customers.
Clean acrylic products with warm water or neutral detergent
Use soft cloth to clean the acrylic products surfaces. Never use harsh cleaning tools to clean acrylic products to avoid scratches.
If not used, cover the products with cloth to avoid dusts onto the acrylic products.
Use silicon nubs at bottom of acrylic products to avoid scratches when moving them.
For urgent services, please contact below: